By Jamie Anderson, CMO, SAP Hybris A long time ago, in a galaxy far, far away, a great adventure began. I want you to cast your mind back to 1997, the early days of the Internet itself. A time when Google didn’t even exist and, if you were really posh, you had two phone lines so you could use the phone and browse Netscape dial-up at the same time while your modem clicked and pinged. At this time, no one could know where the internet was headed – or anticipate quite how dramatically it would revo…

Credit: GitHub GitHub CEO Chris Wanstrath plans to step down. Three and a half years after his return, Chris Wanstrath will step down as CEO of popular developer platform GitHub after leading the search to find his own replacement. Wanstrath will continue as chief executive until the new leader is found, at which time he'll move into an executive chairman role, he told employees at an all-hands meeting on Thursday. Staff had convened at GitHub's San Francisco headq…

By Mark de Bruijn, Head of EMEA Marketing, SAP Hybris In today's evolving digital economy, customer service is a core component of the customer experience. But how do you bring this ‘up to speed’ for the decade to come? For a long time, personal aftercare simply consisted of face to face contact. If something was wrong with the product, you just went back to the shop where you received information, and maybe even a new product. Every shop had a human face, and an orderly one-on-one contact took …

As healthcare costs continue to climb each year, generic medicines are a lifesaver for millions of people worldwide, especially those with chronic illnesses. Keeping generics affordable while researching and developing new specialty medicines is a responsibility that guides Teva Pharmaceuticals every day. After Teva’s workforce grew from 7,000 to 57,000, primarily through acquisitions, the Israel-headquartered company turned to SAP SuccessFactors to harmonize human resources across 80 countries.…

When I meet with IT professionals and business executives to talk about the digital transformation challenges they’re facing, multi-cloud management quickly moves to the top of their lists. Today’s IT environments are now a mixture of legacy infrastructure and both public and private clouds, typically from multiple vendors. This presents an entirely new set of complexities. Many of these organizations are struggling, and the reason they’re struggling is because multi-cloud is not a …

You didn’t sign up for this, but your company needs you—desperately. As CIO, you figured you’d merely lead your IT department. You’d purchase equipment and create new systems. You’d implement policies and procedures around device usage. You’d protect your enterprise from dangerous cyber attacks. But with new, groundbreaking technologies emerging every day—from the Internet of Things (IoT) to machine learning—your role within the organization has changed. In fact, it’s growing in importance. You’…

Microsoft ­­has added an important component to its public cloud – Azure Event Grid, a fully-managed intelligent event routing service that allows communication through the publish-subscribe model. Source: Microsoft Azure Event Grid provides lightweight infrastructure for applications to exchange messages. On one side, there will be sources that generate data and raise an event, and on the other hand, there are interested parties consuming the data by responding to these event…

Does blockchain mean boom or bust for existing B2B networks? On one hand, blockchain -- a series of open and global distributed ledgers -- promises to smooth and validate the interactions that take place between organizations and their customers. On the other, blockchain's value proposition is that it takes out the middlemen in transactions, enabling more autonomous type of engagements. Photo: Joe McKendrick Moving up step by step, with blockchain As the dot-com bo…

The increased use of contingent workers  While HR has handled most aspects of employee hiring, training, and compensation, the procurement department has handled these processes for contingent workers. Today, non-employee workers – including contingent workers, Statement of Work (SOW)-based consultants, freelancers, specialized talent pools and more – account for nearly 40 percent of the average organization’s workforce (Ardent Partners 2016-2017 State of Contingent Workfo…

Cloud is a pervasive technology that has touched all aspects of life and business, and the legal industry is no exception to it. However, it took a while for this industry to join others because of the many questions surrounding cloud security. Since client confidentiality is the cornerstone of the legal industry, there were many apprehensions about moving data to the cloud. But the benefits that come with a transition to the cloud coupled with improvements made in security have led the legal in…